1. General information

We welcome you to our website www.plantesetparfums.com

Plantes & Parfums is a brand owned by the company Agape Group.

We ensure the accuracy and updating of all information published on our Site, the content of which we reserve the right to correct at any time and without notice.

However, we cannot guarantee the accuracy, precision or completeness of all the information on our site, which is why we decline any liability resulting from fraudulent intrusion by a third party leading to a modification of the information made available. provision on the site and more generally any damage, direct or indirect, whatever the causes, origins, nature or consequences, caused due to the access of anyone to the site or the impossibility of accessing it from the use of the Site and/or the credit given to any information coming directly or indirectly from the latter.

These general conditions of sale exclusively govern the sales of products offered on our site. They are systematically accessible on this Site by the buyer when the order is registered. Consequently, placing an order implies the buyer's full and unreserved acceptance of these general conditions of sale. Any contrary condition posed by the buyer will therefore, in the absence of express acceptance, be unenforceable against the seller regardless of when it may have been brought to his attention. The fact that the seller does not take advantage of any of these general conditions of sale at a given time cannot be interpreted as a waiver of the right to take advantage of any of the said conditions at a later date.

The Buyer, prior to placing his order, declares that he has full legal capacity, allowing him to commit to these general conditions of sale.

In accordance with the provisions of articles 1316 to 1316-4 of the Civil Code, supplemented by Decree No. 2001-272 of March 30, 2001, taken for the application of article 1316-4 of the civil code and relating to electronic signature, Please note that validation of the purchase order as specified in Article 3 below constitutes an electronic signature which has, between the Parties, the same value as a handwritten signature.

AGAPE GROUP reserves the right to modify these general conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

2. Products and prices

2.1. Products

In accordance with article L. 111-1 of the Consumer Code, the User can, prior to ordering, read, on the Plantes & Parfums de Provence Site, the essential characteristics of the product(s) they desire. order.

All product offers offered on the Site are limited to Metropolitan France, Corsica and Monaco. Promotional offers are only valid within the double limit of the validity period of the offer concerned and available stocks.

2.2. Price

The sales prices of products online on our website indicated in euros, all taxes included, are those in force at the time the purchase order is registered by the Buyer.

They do not include shipping and order processing costs, invoiced in addition to the price of the products purchased depending on the amount of the order. Shipping costs will be indicated before the order is registered by the Buyer.

Product sales prices may be modified by AGAPE GROUP at any time. This modification will be notified to the Buyer before any order.

The products remain the entire property of AGAPE GROUP until full payment of the price by AGAPE GROUP.

3. Registration and validation of the order

The User can read the different Products offered for sale by Plantes & Parfums on its Site. He can browse freely on the different pages of the Site, without being committed to an order.

The User is responsible for telecommunications costs when accessing the Internet and using the site.

Any order implies acceptance without restriction or reservation of these general conditions of sale.

When you confirm your order by clicking on the “confirm” button, you declare that you accept it as well as all of these general conditions of sale fully and without reservation. Your order is then processed so that you can receive your package. You can print your order form. As soon as your order is registered, a detailed acknowledgment of receipt will be sent to your email address. This acknowledgment of receipt will specify the exact amount invoiced and the delivery terms of your order. This acknowledgment of receipt constitutes acceptance of your order and will validate the transaction. You accept that our order recording systems constitute proof of the nature of the agreement and its date.

However, we reserve the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.

4. Payment

Payment must be made when ordering by the Buyer. At no time can the sums paid be considered as deposits or deposits.
All orders are payable in euros. The Buyer guarantees to AGAPE GROUP that he has the necessary authorizations to use the payment method he has chosen, when registering the order form.

AGAPE GROUP reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum which may be due by the Buyer, in the event of payment incident or in the event of an existing dispute with the Buyer.

As part of the fight against Internet fraud, information relating to your order may be transmitted to any third party for verification.

To pay for his order, the Buyer has the following payment methods: bank card, bank or postal check issued by a French bank, transfer or money order.

- The bank cards accepted on the site are: Carte Bleue, Visa and Master Card.

Payments can be made by credit card; they will be carried out through the secure CIC Paiement system (online payment tool provided by Banque CIC Lyonnaise de Banque). It uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and no third party can read it during transport on the network.

In the event of payment by credit card, the buyer's account will be debited on the day of the order.

- Bank or postal checks issued by a French bank:

In the event of payment by check, the Buyer will make the check payable to AGAPE GROUP. He will specify his order number on the back of the check. He will send this check by mail to the following address:


Internet Customer Service
ZA Le Camp Bernard
84110 SABLET

AGAPE GROUP will send the products no earlier than 5 working days after cashing the check corresponding to the said order, subject to provisions.

- Transfers or postal orders:

In the event of payment by transfer or money order, the Buyer will indicate his order with the order number concerned.
AGAPE GROUP will send the products upon receipt of the funds corresponding to the said order.

5. Delivery and reception

The products will be delivered to the address indicated by the Buyer on the order form, destination which must be consistent with the geographical area previously agreed, and are understood to be departure from SABLET.

By default, invoices are sent to the email address indicated by the Customer during registration.

Failure to comply with the procedures set out below will result in no claim from the Buyer being accepted.

Delivery by Colissimo is ensured by the Post Office. In the event of absence, the Buyer or the recipient of the ordered product receives a delivery notice from his postman, which allows him to collect the ordered products from the nearest post office, within a period of fifteen days.

The Buyer is required to check, in the presence of the post office employee or delivery person, the condition of the packaging of the goods and its contents upon delivery.

In the event that the Buyer has any doubt of any nature whatsoever about the condition or contents of his package, he is required:
- to apply the Colissimo procedure (in particular to report the damage due, all complaints and reservations) and to refuse the goods by immediately issuing a report of an anomaly to the Post Office employee (report 170) or to the post office on nearest within 48 hours after receiving the package.
- to report these incidents within 48 hours to AGAPE GROUP at boutique@agape-group.fr specifying the order number.

Delivery times, following validation of your order, by Colissimo de la Poste are for France, 3 to 5 working days; for other countries delivered 5 to 7 working days.

Any order confirmed before 12 p.m., Monday to Friday (excluding public holidays), is generally processed the same day while stocks last. And any order confirmed between Friday 12 p.m. and Sunday evening is generally processed the following Monday (except public holidays).

The Products are offered while stocks last. In the event of unavailability of one of the Products, the Buyer will be informed as soon as possible.
The Buyer will have the possibility to cancel his order by requesting a refund of the sums paid within thirty (30) days at the latest after their collection, by e-mail addressed to boutique@agape-group.fr .

6. Right of withdrawal

In accordance with article L. 121-20 of the Consumer Code, the Buyer has a period of 14 clear days from the date of receipt to return the ordered products at their own expense for reimbursement.

The products must be returned to AGAPE GROUP – ZA Le Camp Bernard - 84110 SABLET, in perfect condition for resale, in their original condition (packaging, accessories, instructions, etc.), duly sealed.

When a buyer returns products, any risk associated with returning the product is the buyer's responsibility. AGAPE GROUP will not accept parcels sent postage collect.

Failure to comply with the procedure set out above and the deadlines indicated previously, the buyer will not be able to make any claim for non-conformity or apparent defect of the products delivered, the products being then deemed to be compliant and free from any apparent defect.

7. Prohibition of resale

It is prohibited to purchase our products for resale, particularly on websites.

8. Reservation of title

AGAPE GROUP retains full ownership of the products sold until full payment of the price, in principal, fees and taxes included.

9. Liability

AGAPE GROUP cannot be held responsible for non-performance of the contract in the event of stock shortage or unavailability of the product due to a case of force majeure, disruption or total or partial strike, in particular of postal services and means of transport and /or communications. The products offered comply with current French legislation.

AGAPE GROUP, points out that any creation of a hypertext link to this Site is subject to the express, prior and written agreement of AGAPE GROUP.

If one or more stipulations of these general conditions of sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their strength and reach.

The fact for one of the parties not to take advantage of a failure by the other party to any of the obligations referred to in these general conditions of sale cannot be interpreted for the future as a waiver to the obligation in question.

In the event of disputes or disputes which arise following or during a contract concluded between Agape Group and the Client, they may be resolved through mediation/conciliation.

In accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, the processing of personal information collected on the Site has been declared to the National Commission on Data Protection. 'Computers and Liberties. The User has the right to access, modify, rectify and delete data concerning him. To exercise this right, the User must send a postal letter to Agape Group customer service - ZA Le Camp Bernard - 84110 SABLET

10. Intellectual property

All elements of the Plantes & Parfums de Provence site are the intellectual and exclusive property of AGAPE GROUP. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site, whether software, visual or sound.

The reproduction or use of all or part of these elements is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited. Any other use constitutes counterfeiting and is punishable under Intellectual Property, unless prior written authorization is obtained from AGAPE GROUP.

11. Applicable law and competent jurisdiction

Sales of AGAPE GROUP products are subject to French law. The language of this contract is French.

Any dispute relating to the interpretation, execution or termination of the contract concluded between AGAPE GROUP and the Buyer, even in the event of multiple defendants, will, in the absence of an amicable agreement, fall under the exclusive jurisdiction of the French courts.

12. Consumer service

For any information, questions or advice, our consumer service is at your disposal:

By mail :

Consumer service
ZA Le Camp Bernard
84110 SABLET

By email :


By telephone :
at +33(0)4 90 10 08 00

By fax :
at +33(0)4 90 12 35 86