FAQs

Nothing could be simpler, go to www.plantesetparfums.com, click on “My Account” then “Register”. Fill in your personal information then validate your registration.

Having an account has many advantages:

• Your personal information (delivery addresses, billing addresses, e-mail, telephone, etc.) is recorded. For your next orders, you will not have to enter them again.
• You can manage your orders (history, etc.).
• You access the benefits of our sponsorship program.

You have the choice between two possibilities:

• Create an account if you don't have one. Having an account has many advantages: your personal information (delivery address, billing address, email, telephone, etc.) is recorded. For your next orders, you will not have to enter them again.
• Order without creating an account. Your personal information will not then be recorded and you will not have access to the loyalty program.

We would be delighted to have you among our members! To register, go to the bottom of this page then enter your email address in the box provided for this purpose.

By subscribing to our Newsletters, you receive a preview of our exclusives, advice and discounts.

We deliver all over the world! Specific delivery charges apply depending on the destination country.

Unfortunately, we are unable to add or remove one or more products from your order.

Between 48 hours* and one week depending on the country of destination and the delivery method chosen. *excluding commercial periods.

For the delivery of your order, several choices are possible:

Relais Parcel collection point, allow a delay of 3 to 5 working days*. Relais Colis may choose to deliver to another relay point for technical or logistical reasons (e.g.: closed stores, overload of packages, etc.). *Excluding commercial periods.

Colissimo, allow 3 to 5 working days* in mainland France. *Excluding commercial periods.

For the delivery of your order, several choices are possible:

Relais Parcel collection point, allow a delay of 3 to 5 working days. Relais Colis may choose to deliver to another relay point for technical or logistical reasons (e.g.: closed stores, overload of packages, etc.).

Colissimo, allow 3 to 5 working days in mainland France.

You have a withdrawal period of 14 days to return the item(s) from the day of delivery of the package. For this, we invite you to contact us.

Take a photo of the damaged products and the cardboard, send us at contact@agape-group.fr the order number, photos and name of the damaged products, we will then do what is necessary.

You can pay online by credit card: we accept CB, Visa, Mastercard, as well as American Express cards, or via the PayPal platform. We also accept payments by check payable to: SAS AGAPÉ GROUP

Payments on our site are made via the Monetico payment system. The Plantes & Parfums site does not take note of your banking information at any time.

We are available by email at contact@agape-group.fr or via the contact form right here .

We would be happy to help you. We are available by email at contact@agape-group.fr or via the contact form right here .

We are sorry to hear that you experienced a problem with one of our products. Contact us at contact@agape-group.fr or via the contact form right here .

Write to us directly on our Instagram @plantesetparfums

Write to us directly by email contact@agape-group.fr giving us as much information as possible. We forward these directly to the person concerned.

Our products are available on our website as well as in our stores. We have more than 700 points of sale in France. To find one of our stores or a reseller near you, please consult our map by clicking here .

Our products are tested according to current regulations.

In accordance with European cosmetic regulations, our formulas are all “cruelty-free”: our formulas and the ingredients used in the composition of our products are not tested on animals.

No, not all Argandia products are Vegan. Some products contain Beeswax known for its nourishing and protective properties.

All our products are made from ingredients of natural origin.

• Plants & Perfumes: more than 90% ingredients of natural origin
• Argandia: more than 98% ingredients of natural origin
• Finessence: more than 95% ingredients of natural origin
• Villa Flora: more than 90% ingredients of natural origin

Shelf life depends on the type of product. We advise you to consult the product packaging for more information on this subject.

Our Scented Candles are made in the traditional way with a quality manufacturing method, respecting traditions.

Each Candle has a unique character. The waxes we use are only vegetable and rigorously selected for their combustion and diffusion qualities.

They are heated, mixed, then combined with perfumes from Grasse. The pouring and installation of the cotton wick is done manually Candle by Candle.

The duration of diffusion of a Scented Bouquet varies according to its quantity. We have two capacities: 200 and 500 ml.

A Scented Bouquet containing 200 ml of perfume diffuses for 4 to 8 weeks depending on its environment. A Prestige Perfumed Bouquet containing 500 ml of perfume diffuses for 4 to 6 months depending on its environment. The size of the Bouquet should be chosen based on the size of the room.

The Perfumed Bouquets ideally placed in places of passage to be able to fully enjoy its scents:

• Non-stop and discreet broadcast
• Simple and automatic system
• As practical as it is aesthetic
• Ecological
• 100% rechargeable, therefore economical

Unfortunately, we do not provide samples.

You can consult all our current offers on our site or on our social networks. Do not hesitate to subscribe to our Newsletter at the bottom of this page to receive exclusive offers and brand news in advance.

To use your promotional code, you must add it to your basket by clicking on “PROMO CODE” then clicking on “Redeem coupon”.

Several problems can be linked to the malfunction of a promotional code, you will find below some tips that can help you:

• Check the spelling of your promo code, sometimes a space or typo can cause problems.
• Check the terms of the offer.
• Make sure you don't already have a promotional code applied . If a promotional code is already applied and cannot be combined with another offer, this may affect the proper functioning of the offer.

If the problem persists, do not hesitate to contact us at contact@agape-group.fr or via the contact form so that we can help you as soon as possible.